Grievance Redressal
A clear route for service complaints, payment issues, privacy concerns and other support requests.
1. First-Level Support
For a service issue, payment concern, application problem, account issue or incorrect information, please contact customer support with as much transaction or application detail as possible.
2. What to Include
- Name and registered mobile number.
- Application/order/enquiry/reference number, where available.
- Date of transaction or service request.
- A clear description of the issue.
- Relevant supporting screenshots or documents, where necessary.
3. Privacy and Data Requests
Requests relating to personal data, correction, consent or privacy concerns should clearly mention that the request concerns personal data so that it can be handled through the appropriate process.
4. Third-Party Matters
Where the underlying issue concerns a government department, external payment processor, bank, transport system, healthcare authority or another third party, Sainik Suvidha may assist with the information available to it, while the third party remains responsible for its own system or official decision.
5. Resolution
Complaints are reviewed according to the nature of the issue, available records, service terms and applicable legal requirements. We aim to address genuine complaints fairly and transparently.