SAINIK SUVIDHA • INFORMATION & COMPLIANCE

Privacy Policy

How Sainik Suvidha may collect, use, protect and retain personal information when you use the platform.

Last updated: 13 September 2026

1. Our Privacy Approach

Sainik Suvidha aims to handle personal information responsibly, transparently and only for legitimate operational purposes. Data practices are intended to align with applicable Indian data-protection requirements, including the Digital Personal Data Protection framework as and when applicable provisions come into force.

2. Information We May Collect

Name, mobile number and account identifiers.
Application, service and transaction information.
Documents or information voluntarily submitted for a service.
Technical information such as browser/device and basic logs.
Information necessary for fraud prevention, security and support.

3. Why Information Is Used

To create and manage user accounts.
To provide requested services and assistance.
To process applications and communicate status updates.
To provide customer support and resolve grievances.
To maintain security, audit trails and prevent misuse.
To meet legal, regulatory or accounting requirements where applicable.

4. Sharing and Disclosure

Information may be shared only where reasonably necessary for the requested service, payment processing, technical operation, security, legal compliance or with a relevant authority/third-party service provider where the service requires it.

We do not represent third-party government portals or authorities as part of Sainik Suvidha. Where information is submitted to another system, that system's own privacy and terms may also apply.

5. Data Retention

Information may be retained for as long as reasonably necessary for service delivery, account management, dispute handling, security, statutory records, accounting or other legitimate purposes. Retention periods may differ by service and legal requirement.

6. Security

Reasonable technical and organisational safeguards are used to protect information against unauthorised access, misuse, alteration or loss. However, no internet-connected system can be guaranteed to be completely risk-free.

7. Your Privacy Requests

Depending on applicable law and the nature of the processing, you may have rights relating to access, correction, withdrawal of consent, grievance or other data requests. Requests can be raised through the contact channel provided below.

📞 Customer Support Open Contact Page

8. Cookies and Similar Technologies

Essential cookies or session technologies may be used for login, security and basic website operation. Analytics or optional tracking, where used, should be disclosed and handled according to applicable requirements.

9. Children

The platform is intended for users who can lawfully use the relevant services. We do not knowingly seek unnecessary personal information from children.